Shipping policy
Shipping Policy
At Pioneer Scent (https://pioneerscent.in/), we are committed to delivering your orders quickly, safely, and reliably across India.
Order Processing Time
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Orders are packed and shipped within 24hours after order confirmation.
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Processing does not include Sundays and public holidays.
Shipping Coverage
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Currently, we ship across India only.
Estimated Delivery Time
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Metro cities: 3–4 business days
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Non-metro / remote areas: 5–7 business days
Delivery timelines are estimates and may vary due to courier operations, weather conditions, or unforeseen delays.
Shipping Partners
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We work with trusted courier partners to ensure safe delivery of your orders.
Cash on Delivery (COD)
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COD is available on eligible orders and locations.
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COD availability may vary based on courier serviceability.
Address Changes
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Address changes are allowed only before the order is shipped.
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Once the order is packed or shipped, address modifications will not be possible.
Order Tracking
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Once your order is dispatched, a tracking link will be shared via SMS / WhatsApp / email.
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You can use the tracking link to monitor your shipment status.
Incorrect Address or Failed Delivery
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Pioneer Scent is not responsible for delivery failure due to incorrect, incomplete, or insufficient address details provided by the customer.
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In such cases, additional shipping charges may apply for re-dispatch.
Delivery Issues
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For any delivery-related concerns, please write to us within 3 days of the expected delivery date.
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We will do our best to assist you.